Frequently Asked Questions

AplusLCD manufactures 18+ product series covering the full spectrum of industrial-grade LCD displays:

• Open Frame Monitors — LH/LD series, 5"–55", bare-chassis for kiosk and ATM integration
• Panel Mount Monitors — IP65/IP67 waterproof, 8.4"–24", aluminum or 316L stainless steel bezel
• Rack Mount LCD Monitors — 19" standard rack, 1000:1 contrast, KVM-compatible
• High Brightness Displays — 800–4,000 nits, sunlight readable, Hi-Tni panel technology
• PCAP Multi-Touch Monitors — metal, aluminum, or plastic frame, true-flat edge-to-edge glass
• Digital Signage Displays — large-size 21.5"–42", stretched bar, transparent LCD
• Android & Windows Industrial Panel PCs — all-in-one touch computers, fanless design
• LCD Kit Components — controller boards, cables, inverters, touch panels for OEM integration

All products are engineered for 24/7 continuous operation in demanding environments — ATM, kiosk, gaming, POS, medical, and factory automation.

Yes. AplusLCD specializes in custom OEM/ODM industrial display manufacturing with no minimum order quantity (No MOQ).

Our engineering team supports end-to-end customization:

• Panel Selection — TFT LCD panel sourcing and optical bonding
• Touch Technology — PCAP, resistive, SAW, or infrared touch screen
• Enclosure Design — open frame, stamped metal, or stainless steel IP67
• Branding — aluminum bezel color finish and custom logo
• Power Input — 12V, 24V, or 9–36V wide-range DC options
• User Interface — OSD buttons, remote control, or touch key operation
• Mounting — VESA 75/100, panel mount, rack mount, flush mount, side bracket

We support your project from initial concept and prototype through mass production with full lifecycle panel availability.

All AplusLCD products are manufactured under internationally recognized quality and environmental management systems:

• ISO 9001:2015 — Quality Management System
• ISO 14001:2015 — Environmental Management System

Products carry the following compliance certifications:

• CE — EMC Directive 2014/30/EU & LVD Directive 2014/35/EU
• FCC — Part 15 Class B
• CB Scheme — IEC 62368-1 safety certification
• RoHS — Directive 2011/65/EU (hazardous substance restriction)
• REACH — EC 1907/2006 (chemical substance regulation for EU market access)

Our in-house quality lab performs 100% burn-in aging tests, EMC pre-compliance testing, and environmental stress screening before every shipment.

AplusLCD exclusively sources A-grade industrial LCD panels from world-leading manufacturers:

• AUO (AU Optronics)
• Innolux (CHIMEI)
• LG Display
• Samsung
• Sharp
• BOE
• IVO
• Tianma

All panels are industrial-grade with the following specifications:

• 50,000+ hours MTBF — rated for years of continuous 24/7 operation
• Extended temperature range — -20°C to +70°C operating
• Viewing angle options — IPS, TN, and VA technologies available
• Long lifecycle guaranteed — 5+ year product availability

Important: We do not use consumer-grade or recycled panels in any product.

To request a quotation or place an order, please contact our sales team with the following details:

• Display size and resolution
• Required brightness (in nits / cd/m²)
• Touch screen type (if needed)
• Target quantity
• Application environment (indoor, outdoor, industrial, etc.)

For custom OEM/ODM projects, please also include:

• Mechanical drawings
• Interface requirements
• Target unit pricing

Response time: We respond to all inquiries within 24 hours and can provide a preliminary quotation within 2–3 business days after reviewing your specifications.

Lead times vary based on product type and customization requirements:

• Standard LCD monitor orders — 7–10 working days from order confirmation
• Industrial panel PCs / embedded computers — approximately 15 working days
• Custom OEM/ODM design projects — typically 4–8 weeks for prototyping plus production build time; varies based on enclosure tooling, BOM sourcing, and certification scope

Our sales team will provide a project-specific delivery schedule during the quotation stage.

• Rush orders and partial shipments may be accommodated on request with applicable expediting fees
• We maintain buffer stock of high-demand panel models to reduce lead time volatility

AplusLCD offers EXW (Ex Works) factory pricing from Shenzhen, China. Customers may select their preferred shipping method, or we can arrange FOB/CIF terms on request.

For small to medium shipments:

• International express couriers — DHL, FedEx, TNT, UPS, EMS
• 3–7 business days door-to-door worldwide

For bulk / volume orders:

• Sea freight / LCL / FCL container shipping
• Major carriers — Maersk, COSCO, OOCL, APL, PIL, RCL, HANJIN
• 15–35 days transit depending on destination port

All shipments include professional export packaging with:

• Anti-static shielding
• Shock-proof foam
• Double-wall reinforced cartons

Shipping cost estimates are provided with your quotation.

AplusLCD provides a tiered warranty program to meet different project requirements:

• Standard Warranty — 12 months from delivery date against manufacturing defects in materials and workmanship
• DOA (Dead on Arrival) — within 30 calendar days of delivery, defective units are exchanged free of charge. Replacement shipped within 5 working days, round-trip freight covered by AplusLCD
• RMA (Return Merchandise Authorization) — repair service completed within 15–20 working days, return shipping covered by AplusLCD
• Extended Warranty — optional coverage up to 3 years available for qualifying projects

Warranty Exclusions:

• Damage from misuse or unauthorized modification
• Liquid ingress beyond rated IP protection level
• Improper installation or handling

Consumable components (cables, touch overlays) carry 90-day coverage.

Follow the 5-step return process below: